The for-profit sector is no different. People at all levels, especially management, witness the slow undoing of good customer service, product quality, or safety standards, and they don’t say a thing about it. Even if it violates their own value system and the mission of the company. But if everyone at a crummy airline, for example, had the same zero-tolerance for bad customer service as a lesbian has for lying about the fact that she’s married to a woman, it wouldn’t be a crummy airline for long

Never Lie About Who You Really AreYesterday was my 12-year anniversary of being with my partner, Jimmy. I called a florist, and a nice woman picked up. I told her, “It’s my anniversary, and I want to send roses.” I know she’s thinking the roses are going to a woman.

via Hbr