Archive for April, 2009

Southwest Airlines error screen fail

cropper_capture_04-13-200901-58-29-am

Looks alright doesn’t it?

Problem is, there are *absolutely* no clickable links on that error message.

Go ahead … try it.

How to fix it?
You need a link back to the home page at least, suggesting other things the user might want to check out is not a bad idea either.
And for style points, a simple text box to get information about what caused the error to happen, will alert you to the problem so you don’t lose prospective customers.

Add comment April 13th, 2009

Hey Google Maps and Apple, I’ve got a question for you.

Why don’t you allow users just text their current location to another iphone user (instead of having to type out the address everytime)?
Then, when it shows up on the iphone, they can click it to go directly to the location on google maps?

Sounds easy enough for you guys to do in a weekend :D

Add comment April 8th, 2009

What if?

What if, instead of doing things that annoy their customers, like charging for bandwidth
cable companies decided to do innovative things like add bigger hard drives for their DVR devices, or allow you email episodes you’d recorded to your friends (who also had DVR)?

Add comment April 8th, 2009


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